Help

One of our clients will have instructed or asked us to make contact with you concerning an account related matter. This could simply be that you have moved address and possibly overlooked an outstanding account with our client. On some occasions, you might say it’s for an account you weren’t aware of - that’s fine, we’re here to help. We can explain how the balance has arisen and the specific circumstances leading to the contact with yourself. We offer a variety of contact methods and encourage you to get in touch so we can resolve things quickly, fairly and amicably.

Please let us know by emailing us on contact@lcsdr.com with the case reference number in the subject field or by returned mail.

If you do not owe the debt then we will just need to verify a couple of details with you. Once verified, we will be able to amend our records and report back to our client. We will of course suspend action and not contact you again as soon as you confirm the details required to eliminate you from any responsibility. We offer a variety of contact methods and encourage you to get in touch so we can resolve things quickly, fairly and amicably.

This is something we hear fairly often. Most of the time, it will be for gas, electric or water consumption that has arisen when moving into a property thinking the metered supply was provided by another utility supplier. Alternatively, you may simply have forgotten to inform the correct supplier when you moved into a property and were consuming gas, electric or water thus accruing an outstanding balance. Metered supplies are invariably left connected and as such, when a person moves in, there can be a delay between that person informing the utility company of their presence in the property. In some cases, the person responsible may have subsequently moved again. Strictly speaking, all adults living within a property are joint and severally liable for the utility supplies to the property. Again, contact us and we’ll explain how we believe the consumption responsibility has arisen. Don’t worry, if you are not responsible then you will not have to pay. We offer a variety of contact methods and encourage you to get in touch so we can resolve things quickly, fairly and amicably.

We accept that not everyone likes to discuss account related matters by phone. Once we’ve verified your identity, we are happy for you to communicate with us by one of our other channels. We offer a variety of contact methods and encourage you to get in touch so we can resolve things quickly, fairly and amicably.

If you believe the balance to be wrong, please get in touch and we’ll work with you to resolve any issues you have regarding the account. Of course, we will be fair, responsible and amicable at all times. It is in the interests of all parties to resolve any issues you have with the account balance. We may ask you for confirmation of meter readings or dates of residence in order to help identify any concerns you have regarding the account balance.

We take complaints very seriously and will fully investigate any concerns that may have arisen. You can contact us at your convenience. For full details of our complaints process please click here

That’s fine, just let us know when is a good time to make contact. We’re happy to call you at our expense - just let us know when.

Letters you receive from LCS may have been sent before you made payment, similarly it may simply be the case that we have yet to be told that this is the case by our client. In all cases please contact us as soon as possible - even if this is a quick email - to let us know. It is important we can confirm with our client that your arrangement / payment has satisfied the matter.

The simple answer is no. We do not purchase debt. We act on our client instructions. If we have written to you, it will be on behalf of our client. They will have authorised us to deal with the account on their behalf. We will at all times deal with you in a fair, responsible and amicable manner and work with you to resolve any outstanding account matter with our client.

Get in touch, once we’ve confirmed some security details, we can tell you the current balance.

If you would like to make a full payment of the debt the easiest way is online by following the ‘Pay Now’ button at the top of the homepage, alternatively you can use the Paypoint barcode at the bottom of the letter you have received. You may also send a cheque or postal order to our main office's address: LCS, Town Centre House, Merrion Centre, Leeds, LS2 8LY. However if you wish to agree a scheduled repayment plan then please call our offices and speak to an agent who will be happy to help arrange this.

There may be times where we have been in contact by other means, such as sms, where a client reference is not included. In such circumstances your client reference can be recovered here.

Our systems will send your agreement electronically to your bank who will hold the details on their system allowing us to debit your card at the agreed intervals. If the funds are unavailable you will not be charged for the transaction.

You have the right to cancel the agreement at any time. We will then need to speak to you to agree how the outstanding balance will be repaid.

Please contact us as soon as possible to discuss the next payment, our agents will be happy to help you. Without contact we will attempt to claim the next payment and if this fails your account will fall into arrears and the full balance become payable.

Yes, your agreement will cancel automatically on our system once the balance outstanding has been cleared.